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Public Articles
Public wiki articles appropriate to all clients.
Handset Specific Support
Configure Mobile Devices for Microsoft 365 e-mail
User guide to how to configure Microsoft 365 on various mobile devices.
iPhone - iOS Client
Adding a 365 mailbox to your phone iPhone Go to your device's Settings, scroll down and tap Mail > Accounts >Add Account. Select Exchange. Enter your Microsoft 365 email address, password, and a description of your account. Tap Next....
Tranquil IT Cloud
User guides for Tranquil IT Cloud
SSO Login Options
iPhone - Outlook Client
Adding a 365 mailbox to your phone iPhone(Outlook) Open Outlook for iOS. The icon looks like this: Note: Available for iOS devices using iOS 10.0 or higher. Open the collapsed menu in the upper left corner. Note: First time using Outlook for iOS...
Android (Samsung Devices)
Adding a 365 mailbox to your phone Android (Samsung) Open the Samsung Email app and tap Add Account if it's your first time. Or, go to Settings in the app > Add account. Enter your email address and password. Tap Sign in. Note: If the email a...
Android (Non Samsung)
Adding a 365 mailbox to your phone Android (Non-Samsung) Open the Gmail app. Tap the menu icon in the upper left corner > Settings > Add account > Exchange and Microsoft 365. Enter your full email address and tap Next.. Enter your pas...
Outlook 365 for Android
Adding a 365 mailbox to your phone Android (Outlook) To add a 365 account to Outlook, first open Outlook then open the Menu > Settings > Add Account > Add Email Account. Enter your full email address, then tap Continue. Enter your e...
Blackberry
When you set up a Microsoft Exchange ActiveSync account, you must enter some server and configuration settings. In the BlackBerry Hub+ Inbox, tap The menu icon . Next to Accounts, tap the add accounts icon . Tap Add a BlackBerry Hub+ account. Type your e...
How to connect to the cloud using VPN
OpenVPN will be installed on your roaming device by one of the Tranquil engineers. This software will allow you to connect to the cloud from anywhere as long as you have internet connection. Connecting with OpenVPN is a quick and simple process. Firstl...
Public Downloads
Downloads of Tranquil IT's Current Terms and Conditions and Contract Terms
Basic Functions
These functions are available to all non Enterprise VoIP users and can be managed through your Client Area
Advanced Functions
These functions are only available to users on the Tranquil Small Business VoIP package.
Enterprise Users Guide
Tranquil VoIP Enterprise Solutions are fully managed, so if you have an enterprise solution and require any changes made, reports produced or need assistance managing your IVR's voicemail or recorded messages, please contact your support representative